Software Support Specialist

POSITION SUMMARY

The Software Support Specialist reports to the Director, Digital Business and is responsible for providing education, awareness, training, and documentation for PRPA’s software offerings, which include the suite of Microsoft 365 products. The Specialist is also responsible for the ongoing operational maintenance and support of PRPA’s software assets.

MAJOR POSITION ACCOUNTABILITIES

• Administers PRPA’s Microsoft 365 environment, ensuring a compliant and secure configuration baseline.
• Regularly assesses the Microsoft product roadmap to provide recommendations and plans for implementing new functionality and features.
• Assess new software applications, features, and functionality to ensure alignment with PRPA’s software strategy.
• Coordinates the testing and training of new features and functionality.
• Creates training materials, including documentation and short videos, to support PRPA’s enterprise software.
• Provides individual and group training, which can be conducted in person or virtually. 
• Provides ongoing support for PRPA’s software assets.
• Provides continued education and awareness of PRPA’s software assets for new and existing staff.
• Document the configuration, including changes and updates to applications and the impact on the business process.
• Completes annual reviews and audits of software assets and licenses, ensuring compliance with IT policies and procedures.
• Follows ITIL Change Management framework when implementing changes to PRPA’s software assets.
• Completes assignments on behalf of the Enterprise Applications Administrator and others, as required.

JOB SPECIFICATIONS

Formal Education

• Degree from a College or University, specifically with a Technology background or a Diploma in Technology or related experience.

• Relevant certifications from organizations such as ITIL, Microsoft, ISC2, Esri

Related Experience

• Minimum 3 years of related experience supporting Microsoft 365 applications and administering Azure enterprise application integrations. 

Other Requirements

• Excellent interpersonal and communication skills (both verbal and written).

• Good understanding of cyber security relating to cloud software configuration.

• Good knowledge of data privacy practices.

• Strong ability to organize and present data in support of decision-making.

• Knowledge of the Esri ArcGIS Enterprise platform is an asset.

• Demonstrated ability to manage multiple projects concurrently and to handle changing priorities effectively.

• Enthusiastic and self-motivated. 

• Works well individually and in a team environment.

• Creative and intuitive thinker.

• Provide proof of full vaccination against COVID-19 with a vaccine approved by Health Canada.

• Demonstrates commitment to the Port’s Vision.

• Able to obtain security clearance under Transport Canada’s Security Clearance Program.

The starting base salary range for this role is $86,755-108,444

Equity, Diversity, Inclusion and Belonging are at the heart of PRPA’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to careers@rupertport.com.

Data Integration Administrator

POSITION SUMMARY

Reporting to the Manager, Digital Business, the Data Integrations Administrator leads in supporting integrations between software platforms, programs, and applications. This includes the conception, design, development and ongoing support of interfaces and integration architectures.

MAJOR POSITION ACCOUNTABILITIES

• Develop and ongoing support for data integration applications.
• Develop and ongoing support for in-house web applications.
• Ensures that best practices are followed for all in-house development.
• Ensures data quality, timeliness, context, and volume is appropriate to the business need to ensure value can be provided.
• Responsible for optimizing existing data integrations and applications to continually improve performance.
• Works with business users to convert operational specifications into technical designs and documentation.
• Follows ITIL Change Management framework when implementing changes.
• Leads the Data Analytics Coordinators in developing and supporting data integration projects and applications.
• Supervises the Data Analytics Coordinators and promotes their development through performance management.
• Completes assignments for the Manager, Digital Business, and others, as required.

JOB SPECIFICATIONS

Formal Education

• Degree from a College or University, specifically with a Technology background or a Diploma in Technology or related experience.
• Relevant certifications from organizations such as ITIL, Microsoft, ISC2, Esri

Related Experience

• Minimum 5 years of related experience developing integrations between applications using APIs such as SOAP or REST.

Other Requirements

• Experience with various programming languages such as C# and Python.
• Experience with structured query languages such as T-SQL.
• Experience with markup languages such as HTML, and XML.
• Experience with SSIS or other data ingestion and transformation tools.
• Experience using Safe FME for processing geospatial data.
• Experience with report writing, organizing, and presenting data supporting decision-making.
• Knowledge of relational database structures, theories, principles, and practices.
• Knowledge of ETL methodologies.
• Knowledge of the Esri ArcGIS Enterprise platform is an asset.
• Demonstrates statistical and empirical analytical skills.
• Excellent interpersonal and communication skills (both verbal and written).
• Good knowledge of data privacy practices.
• Strong ability to organize and present data in support of decision-making.
• Demonstrated ability to manage multiple projects concurrently and to handle changing priorities effectively.
• Enthusiastic and self-motivated. 
• Works well individually and in a team environment.
• Creative and intuitive thinker.
• Provide proof of full vaccination against COVID-19 with a vaccine approved by Health Canada
• Demonstrates commitment to the Port’s Vision.
• Able to obtain security clearance under Transport Canada’s Security Clearance Program.

The starting base salary range for this role is $102,937 – 128,671

Interested candidates are requested to email their application to careers@rupertport.com.

Equity, Diversity, Inclusion and Belonging are at the heart of PRPA’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to careers@rupertport.com.

Environmental Engagement Associate

Reporting to the Manager, Environmental Review & Compliance, the Environmental Engagement Associate is responsible for administering external engagement activities supporting the overall PRPA Sustainability Program.  Primary activities include liaising with Stewardship Departments of Indigenous Nations, maintaining Indigenous Consultation tracking logs, fulfilling public reporting requirements in support of environmental assessments, and supporting environmental reviews.

The position will also provide ongoing administrative support for Sustainability program staff related to progress reporting, management reports, correspondence, etc. 

MAJOR POSITION ACCOUNTABILITIES:

• Liaise with stewardship representatives of Indigenous groups to respond to information requests, maintain shared engagement reports, and coordinate environmental review referrals.
• Maintain Indigenous consultation tracking logs and consultation records. 
• Support the planning and completion of environmental reviews of projects proposed on PRPA lands.
• Facilitate environmental data sharing with Port partners and Indigenous communities through various project and sustainability program committees  
• Administer the posting of public engagement opportunities for Port projects on the Impact Assessment Agency public registry system
• Maintain and track public comments through environmental review processes
• Provide ongoing administrative support regarding the preparation and distribution of formal correspondence, reports, scheduling, organizing meetings and document management.
• Performs other duties as directed by the Manager, Environmental Review & Compliance.

JOB SPECIFICATIONS: 

Formal Education 

• Technical diploma or university degree or combination of education and experience  

Related Experience 

• Experience in records management 
• Three or more years related experience 

Other Requirements 

• Good spoken and written communications skills 
• Comfortable with public and stakeholder engagement 
• Proficient in MS Office environment 
• Able to obtain security clearance under Transport Canada’s Security Clearance Program 
• Compliance with any Transport Canada public health or vaccination requirements applicable to employees of Canadian Port Authorities 
• Possess minimum valid Class 5 Driver’s License 

The starting base salary range for this role is $74,091 – $92,614

Equity, Diversity, Inclusion and Belonging are at the heart of PRPA’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to careers@rupertport.com.

Individuals of Indigenous descent are strongly encouraged to apply.